Shipping policy

Shipping rates

Shipping is charged at a flat rate based on the value of your order. The exact rate will display at checkout once your shipping address is entered. We ship within Australia, to New Zealand, and to most international destinations. If our checkout does not offer shipping to your country, unfortunately we are unable to deliver there at this time.

Shipping info

  • Order processing time is generally within 2 business days. Orders placed after 2pm Friday or on public holidays will be processed on the next business day. During sale and other busy periods, processing time can be up to 5 business days.
  • Some products in our range ship directly from international supplier warehouses (Europe and Asia). These orders may take longer to arrive than items dispatched from within Australia.
  • Once your order is dispatched you will receive a shipping confirmation email with tracking details. Please check your junk/spam folder before contacting us if you can't find it.
  • Estimated delivery times (after dispatch):
    • Within Australia: [2–10] business days
    • New Zealand: [7-14] business days
    • Rest of world: [10–21] business days
  • Delivery times above are estimates only and are subject to your destination, the courier service used, time of dispatch, and receipt of cleared payment.
  • We use recycled and eco-friendly packaging wherever possible. If you have any suggestions on how we can do better, please contact us via the contact form.
  • For items on pre-order, we are unable to ship your order until all items have arrived. We will communicate with you regarding any delays from our suppliers.

International orders — duties and taxes

For orders shipped outside Australia, your destination country may charge import duties, taxes, or other customs fees on delivery. These charges are set by your local authorities, are not included in our shipping rates, and are the responsibility of the customer.

Shipping protection

Once an order has been placed, Barefoot Shoes Australia is responsible for ensuring the quality of the item, fulfilling the order in a timely manner, and handing the parcel over to Australia Post (or the relevant international carrier) for delivery. Once the parcel has been scanned into the carrier's system, responsibility for delivery is transferred to the mail service.

We offer optional shipping protection at checkout to give you peace of mind that your order will be covered if lost, damaged, or stolen in transit. We strongly recommend adding shipping protection to your order.

  • If you select shipping protection and your order is lost in transit, we will work with you to provide a similar item or store credit if the original item has sold out.
  • If you choose not to select shipping protection, you acknowledge that Barefoot Shoes Australia is not liable for lost, damaged, or stolen parcels.