Refund policy

SALE ITEMS can be exchanged or returned for store credit less return shipping label costs.

Every now and then, we will put items on clearance. These are final sale and cannot be returned or exchanged. They will have CLEARANCE on the product description.

30 DAYS
Our online return and exchange system makes the process simple. All returns and exchanges must be lodged within 30 days of order fulfilment (the date we dispatch your order).  

1 FREE EXCHANGE 
Get a free return label AND free shipping on your new exchange item. Once we receive and process your return, your exchange item/s will be automatically dispatched! Please note, this applies for one exchange only. Subsequent exchanges can be made, the customer will just need to cover the cost of shipping.

STORE CREDIT
Can’t decide or is the size or item you want currently out of stock? Choose a refund of 100% of the purchase as a store credit to use at a later date. In this case, you can post the unwanted item back to us at your cost or we'll take the $15 shipping fee out of your store credit.

RETURN FOR REFUND
If you prefer, you can return the item for a refund. A $15 return label fee will be deducted from your total refund amount. 

INTERNATIONAL RETURNS
International orders are eligible for a refund or exchange. To begin, simply lodge your return through our online portal and send the item back to us within 60 days of your original order being shipped. Please note that return postage costs are the responsibility of the customer.

** No printer needed! Australia Post staff can print your label for you by scanning the label barcode on your phone.

ORIGINAL PACKAGING
To help us reduce waste, all returns must be sent back in their original boxes. They can be resealed for return. Please do not tape multiple boxes together or discard the original packaging. Returns sent without the original box or in damaged boxes may not be accepted or may incur a repackaging fee.

OTHER INFO & CONDITIONS

Returns must be in their original, unworn condition. We encourage you to return your order in its original compostable bag where possible.

Original shipping fees are non-refundable. Refunds are applied to the original payment method.

Due to hygiene reasons, We do not offer returns or exchanges on any socks or toe spacers.

Gift cards cannot be returned for a refund under any circumstances except for faulty items.

If we receive an item that does not comply with this returns policy, it is ineligible for return and Barefoot Shoes Australia Pty Ltd has the right to refuse it. The customer will need to cover the full shipping costs to send it back to them.

Customers can choose to return their order by their own means. If so, you must follow the above conditions and meet eligibility criteria.

Return parcels are processed within 5 business days of arriving at our warehouse. Once processed, refunds take 0-3 business days to arrive in your account. Please note during busy periods refunds can take up to 10 business days to be processed.

FAULTY ITEMS AND WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our Standard Warranty

In addition to your rights under the ACL, Barefoot Shoes Australia offers a 3-month standard warranty from the date of dispatch against manufacturing faults.

This warranty covers defects in materials or workmanship that occur under normal use.

What Is Not Covered

Our warranty does not cover:

  • General wear and tear

  • Sole wear from regular use

  • Damage caused by misuse, incorrect care, or failure to follow care instructions

  • Damage caused by external factors (e.g. abrasion, snagging, impact)

  • Change of mind

Footwear is a consumable product and will naturally wear over time depending on frequency of use, terrain, and activity type.

How We Assess Faulty Claims

We aim to make the assessment process as simple as possible. In most cases, we will first request clear photographs of the item so we can assess the issue remotely.

If the fault cannot be reasonably determined from photographs, we may require the item to be returned to us for physical inspection. In this case, the customer will be responsible for the initial return postage cost. If the claim is confirmed as a manufacturing fault, reasonable return postage costs will be reimbursed.

If a manufacturing fault is confirmed, we will provide a remedy in line with the Australian Consumer Law, which may include repair, replacement, store credit or refund depending on whether the issue constitutes a major or minor failure.

We do not require customers to contact the manufacturer directly — we will handle the process for you.